Privacy Policy

This privacy policy/statement (“Policy”) of CMSIN is made in relation to the information collected by CMSIN from its Employees, Customers, Vendors, Dealers (“Disclosing Party”) and specifies:

The progress made by the Internet and IT in recent years has been accompanied by growing demands for protection of personal data CMSIN respects personal data and regards protection of the same as both an essential aspect of business and an important social responsibility. This document describes our Privacy Policy for the handling personal data obtained.

Canon Medical Systems allows access to almost all of its services without any need to submit personal data. However, certain services, such as those described below, cannot be used without the provision of personal data.

• Registration for membership services.
• Responses to questionnaires.
• Participation in events such as contests and prize offers.
• Orders for Canon’s medical products, digital content, services, etc.
• Applications to attend exhibitions, seminars, training sessions, etc.
• Provision of maintenance services.

In all these examples, personal data is required only to the extent necessary to support customer convenience, to improve the quality of our services, or to offer services that better meet customer needs.

For the purposes of this policy, "personal data" is information that can be used to identify an individual, and which includes one or any combination of the following: name, age, date of birth, telephone number, e-mail address, street address, place of employment, credit card number, bank account details, and details of inquiries to us.

1) Specification of use

Whenever CMSIN asks for personal information, the purposes for which it will be used are specified in advance, and use is restricted to those purposes. (If CMSIN should ever desire to use personal data for purposes other than those specified, it will inform individuals of the additional purposes. Anyone may refuse to consent to the use of their personal data for such additional purposes.)

For more details, please refer to Intended Use of Personal Data.　

Anyone who does not wish to provide CMSIN with personal data can withhold consent, though doing so may prevent access to certain services CMSIN provides. Individuals who do not wish to provide CMSIN with personal data can withhold consent, though doing so may prevent access to certain services that CMSIN provides.

2) Non-Disclosure to Third Parties

In principle, CMSIN does not disclose or provide personal data to third parties, except in the following circumstances.

1. When express consent to do so is obtained from the person concerned.
2. When an inquiry concerning a product or service can be more appropriately handled by a CMSIN subsidiary, affiliate or distributor that is responsible for that product or service.
3. When CMSIN consigns such activities as promotional campaigns or competitions to other entities, in which cases personal data is covered by the terms of a non-disclosure agreement.
4. When it is necessary to complete settlement of payment for products ordered or services provided (e.g. providing information to financial institutions to facilitate transactions, etc.)
5. When a judicial order or the like obliges CMSIN to disclose personal data.
6. When the business is succeeded to by another entity by way of a merger, corporate separation, transfer of business or otherwise.

3) Secure Management of Personal data

In order to ensure the accuracy and security of the personal data CMSIN receive, CMSIN manages personal data in an appropriate manner by taking reasonable security measures depending on the risk and sensitivity of such personal data. CMSIN strives to ensure that personal data is securely handled and to prevent the loss, misuse, improper alteration, leakage, and unauthorized access of personal data.

Individuals who wish to confirm their personal data should contact the section responsible for the services where they input the information. CMSIN will provide the personal data that it has when it has confirmed that the individual making the inquiry is the person concerned. This restriction is applied to prevent leakage of personal data to third parties. When personal data contains errors or needs to be updated, CMSIN will make the required changes, when it has confirmed that the individual making the request is the person concerned. This restriction applies to prevent leakage of personal data to third parties.

Canon exercises the greatest possible caution to protect the privacy of children. Children under 16 years old are requested to provide personal data only after obtaining the consent of a parent or guardian.

A cookie is a small text file that the website sends to your device for the purpose of keeping records. It identifies your device, typically your web browser, but it cannot identify you as an individual.

Some cookies are necessary to operate our website (e.g. establishing sessions), while other cookies provide enhanced functionality, gather analytical data to improve performance, enable us or our AdTech partners to deliver personalized advertisements by tracking you across the internet.

You can choose whether to allow us or third-parties (our analytics and AdTech partners) to set cookies which are not strictly necessary for the functioning of the website (such as performance cookies, social media cookies, functional cookies and targeting cookies) via the cookie banner and Cookie settings provided on the website. However, if you do disable cookies, you may not be able to use all functions of our website.

Click below for more information and settings.

1. CMSIN strictly observes all applicable Indian laws regarding the handling of all personal data that it receives.
2. Canon Medical Systems may revise this Privacy Policy on the Web in order to better protect data or in accordance with changes in the relevant applicable Indian laws.
3. Canon Medical Systems cannot be held responsible for the security of your personal data on other Web sites that are linked to our Web site.

Please click here if you have any questions regarding the contents of this page. If you wish to confirm your own personal data, please contact the section responsible for the services where you input your personal data.

CMSIN intends to use personal data of customers and other individuals for the following purposes:

1. Shipment of products
2. Sending information about products, services or events
3. Provision of product support or maintenance
4. Responses to inquiries
5. Issuance of warranty cards and provision of after-sales service under warranty
6. Provision of membership services
7. Product development, conduct of questionnaire surveys, implementation of product and service monitoring programs
8. Execution of contracts
9. Business negotiations or meetings with customers

Communication with, reporting to, inquiries into or other contact with competent governmental authorities required for the execution of business

1. Communication, discussion, and other contact required for the execution of business
2. Business partners' data management, processing of payments and receipts

1. Provision of recruitment information to and communication with applicants for employment (including internships)
2. Management of employment-related data at CMSIN

Because CMSIN is engaged in wide-ranging business activities, intended use of personal data is informed individually for each product and service.

CMSIN may engage in sales or product/service promotions. Both CMSIN and any third party appointed by CMSIN may provide services that may have access to Disclosing Party’s Information. Either CMSIN or its authorized service providers may provide the Disclosing Party with the product promotion information. CMSIN shall be responsible for managing the use of the Disclosing Party’s Information collected for the sale and/or product promotion as per this Privacy Policy. The Disclosing Party shall review the privacy policy to address any questions they may have regarding CMSIN’s handling of such information.

CMSIN may disclose Disclosing Party’s Information as may be necessary or appropriate: (a) under applicable law, including laws outside Disclosing Party’s country of residence; (b) to comply with applicable legal process; (c) to respond to any subpoena/requests from Court and / or government authorities, including public and government authorities outside Disclosing Party’s country of residence, for national security and/or law enforcement purposes without taking any prior consent. CMSIN may use, transfer, and disclose Disclosing Party’s information (including Personal data/information) that is collected for its internal purpose as well as for the purposes of its sales & marketing promotion, except where applicable law requires otherwise. If CMSIN is required to treat any Information as Personal Information under applicable law, then CMSIN will only use it in the manner as prescribed under applicable laws.

CMSIN and/or any third party service provider appointed by CMSIN shall use and share the Information which are received from the Disclosing Party, to track and analyze various statistical information, Disclosing Party’s usage of various Services provided by CMSIN and for such other activities as set out below:

CMSIN may use the Information to notify the Disclosing Party about new product releases and similar services, in accordance with this Policy. CMSIN may pass the Disclosing Party’s contact information to any authorized third party for further follow-up communications related to Disclosing Party’s interests on some kind of Services provided by CMSIN.

CMSIN may use Disclosing Party’s Personal Data/Information to help create and personalize Information received from the Disclosing Party to facilitate the use of the Services, improve quality, carry out promotional and marketing activities by online advertising, e-mail marketing and SMS campaigns, track marketing campaign responsiveness and evaluate response rates.

CMSIN may collect and store the Disclosing Party’s personal Information on the server hosted in United States having security practices / protocol as required under Indian law.

CMSIN shall ensure that Disclosing Party’s information is appropriately protected. Disclosing Party’s information may be transferred, accessed and stored globally as necessary for the use and disclosures as stated above in accordance with this policy. By providing the information, the Disclosing Party consents to CMSIN transferring such information including its Personal Information to CMSIN affiliates/ Group Companies globally and to third party entities which support CMSIN or that provide its services to CMSIN.

Disclosing Party may request CMSIN to review, correct, update, or otherwise modify any of the Personal Information or to the use or process of any Personal Information that the Disclosing Party may have previously provided to CMSIN for availing the Services by the Disclosing Party. The Disclosing Party shall have the ability to update their profile and related Personal Information at any time. To review, correct, update, or otherwise modify any of the Personal Information, the Disclosing Party shall write to CMSIN at the following address:

info-cmsin@in.medical.canon

In the request, the Disclosing Party has to clearly identify the Personal Information that the Disclosing Party would like to have changed in CMSIN’s database.

CMSIN will retain Disclosing Party’s Information for as long as it is required by CMSIN for the purposes outlined in this Policy and for a period of 5 years thereafter at its discretion, except when it is necessary to hold for a longer period in order to comply with the applicable legal obligations, resolve disputes to the extent permitted by law.

At the end of the retention period, CMSIN will delete the Information to ensure that it cannot be reconstructed or read.

If the Disclosing Party has any complaints regarding CMSIN’s compliance with this policy, the Disclosing Party should first write to info-cmsin@in.medical.canon. CMSIN will investigate and attempt to resolve complaints and disputes regarding use and disclosure of Disclosing Party’s information in accordance with this policy. All disputes or differences related to this policy shall be subject to the exclusive jurisdiction of Courts of Delhi and shall be governed by and construed in accordance with the laws of India.

Disclosing Party is advised not to send any Sensitive Information (such as Credit/Debit Card CVV number, any OTP generated during the transaction, government-issued or financial account numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, genetic, or biometric data).